When it comes to service oriented businesses nothing speaks quite as loudly or as powerfully as testimonials from actual customers. Tom's Truck Center, Inc. has been in the truck business for 56 years and a business such as theirs simply cannot survive that long without having a high customer satisfaction rating. If the following testimonials are any indication, it's no wonder why Tom's Truck Center, Inc. recently received a 90 percent customer satisfaction rating.
- Matt Jagerman, the owner of Matt's Distributing in California had this to say about Tom's Truck Center, Inc. "I have been doing business with Tom's Truck Center for many years. I have purchased several trucks from Tom's and would not think of taking my trucks anywhere else for service. I own a food distributing business and my main customers are some of the large hotels serving Southern California. It is imperative that my deliveries get made to these customers on time on a daily basis. If my truck is down, not only do I have customer problems but also expense problems since I am dealing with perishables. Tom's always services my truck as fast as possible and if needed, provides me with a complimentary rental unit."
- Marty Desbrow the manager of M & M Management Company in Ventura, California writes the following: "We manage and operate over twenty thrift stores in the US. We have been buying our trucks from Tom's for over 13 years. Tom's builds the trucks to our specifications, handles all details and arranges the shipment of each truck to their various destinations. Although we are not able to have all of our fleet serviced at Tom's because of geographic limitations, we do order a large number of parts directly from Tom's since we get the best price and the best service we have come to expect from them. Tom's also has a great relationship with the manufacturer and is always able to get our warranty items handled nationwide."
Marty Young at Martin Plumbing Company put this in a letter to one of our outstanding service advisors: "What a great but challenging year it was for us in 2005. Looking back, I realized that it would not have been possible without your help in keeping me on the road so I could serve my clients in a timely and professional way.....I have found you are a person with integrity and of good will who wants to do what is fair for both your clients and your company. So from this point, you have my trust in working on and maintaining my trucks in the future...I have referred a couple of my colleagues to your service. One of them called last month and thanked me saying he had never received such fantastic service....That testimony solidified my belief in your company..... So, thanks again for going out of your way in dealing with me and my company. I am really grateful!"
Getting to the Heart of the Matter
Perhaps the most poignant and powerful testimonial comes from Lisa Hernandez who writes, "I appreciate your company's prices, products, and great customer service." Tom's Truck Center, Inc. prides itself specifically on just those issues. They have the largest inventory of new and used trucks and truck parts in the country, and they maintain a staff of highly qualified and trained employees whose goal is to serve the customer from absolute beginning to the very end of the truck purchasing and maintaining process.