Customer Testimonials
Employees are very friendly and knowledgeable in both the parts and service departments.
I have my wheel alignment done here at Tom's Truck Center and working with Danny was smooth and very efficient. At other shops, I have felt that my time was wasted and my van would sit waiting to be worked on but not here! I would definitely go back to Tom's Truck Center for their great work but also to work with Danny- his customer service is EXCEPTIONAL.
A big help from Nelson Sanabria to get me the right parts on record time. He drive the extra mile to help me thanks to that my customer drove his truck on time to the next delivery Thanks.
I just had a recall completed on my Ford Lightning. The team at Tom's Truck Center was professional and got me back on the road quickly. Brian Guillen was my service advisor and he kept me informed throughout the process. Thank you Tom's Truck Center!
We had a great experience with the service department at Tom's Truck Center. Our truck was repaired in a timely manner, and the entire process was handled professionally. Brian was an outstanding representative, his communication was excellent from start to finish, keeping us informed every step of the way. We truly appreciated his responsiveness and customer service. Highly recommend Tom's Truck Center for their quality work and exceptional support.
Great Service from Brian and Dan. Good dudes.
I’m in NC and Tom’s is in CA—and they can help me get an Isuzu or Mitsubishi Fuso part faster than any dealer I’ve seen. The parts people answer the phone, work to make sure it’s right for the model—and get it out!
Alex and Javier at the parts front counter are very professional and fast at getting the correct parts I need every time I go there. Would definitely recommend, 10/10 service keep it up guys!
Tone Gonzalez has done an amazing job at the parts dept. there at toms truck center. Been contacting him for 16 yrs. And Martin Rivas has sold me my fleet trucks. Awsome costumer service! Highly recomend
I’m really grateful for the help I purchased a new Isuzu engine Alex and Tone are doing excepcional work certainly the best
I would like to recognize Danny Garza at Tom’s Truck Center for his exceptional customer service and professionalism. From the beginning, Danny went above and beyond to make sure my truck’s maintenance process was handled with care, transparency, and urgency.
He took the time to explain every detail clearly, kept me updated throughout the process, and showed genuine commitment to helping resolve a complicated situation. His dedication, patience, and knowledge made a stressful repair experience much easier and reassuring.
It’s rare to find someone who truly cares about both the customer and the quality of service they ... Read More Google - Jan 20, 2026
Eric A, Danny G and Team are amazing. Great and friendly customer service. I highly recommend Tom’s Truck Center SFS for your vehicle service needs.
Awesome customer service by Tone , Service never fails . My go to truck stop . Highly recommended
(Translated by Google) The parts are inexpensive, the staff are very attentive and professional, and customer service is very fast. (Original) Las partes son de bajo precio muy atentos y profesionales los trabajadores y muy rapidos en la atención al cliente
Danny was super helpful and friendly. He got our truck serviced and turned around quickly. Would definitely recommend!
I recently ordered and subsequently purchased a Ford Truck from Tom's Truck Center in Santa Fe Springs. The experience was great from the time I ordered the vehicle until the time of delivery. Sales Manager Brad did a great job. He helped me through the order process to ensure that I got exactly what I wanted and kept me updated through the entire process. Upon delivery, Brad made sure everything was perfect. Great job from everyone at Tom's Truck Center.
Tom's Truck Center serviced my truck including tire rotation. Danny G. was very helpful and Professional. The work was completed in a timely manner and the price was fair.
Tom's Truck Center always have what I need in stock, good quality parts and service, can't ask for more, thank s guys.
Parts help department always been help me with parts and diagramas about parts numbers.
Great place for Large Truck parts👍and great people work here 😀
I have been taking my trucks here for many years for oil changes and services. Danny always took care of me, but last week they did the oil change and returned my truck with the check engine light on!!! I took it back to them and they wanted to charge me $2200.00 to check with the scanner to see what the issue was. It had a code for the turbo. This truck has never gave me issues someone did something, they lost a good customer. Moses.
There’s no doubt this is the best body shop I’ve ever brought my trucks too. Great service good quality repairs and they always keep me in the loop. Thanks to all the techs in the body shop nothing but solid work. And thanks to Jeorge good guy honest and trustworthy !
Great people Great prices Tom's Truck Center
Great service. Friendly and helpful. Went out of their way to take care of my needs. Highly recommended.
Everyone here is hard working from the people in the office to the mechanics... They help you right away & always with a good attitude..
Had an excellent purchasing experience with David Hwang at TTC when getting a new 2025 Hino. I will use them for all my truck needs going forward!
Big Busy Shop
Parts department guys very good got top of the line OEM parts for same price as aftermarket parts Highly recommend
Very friendly and informative! They were able to get a DEF pump that no one else had! Thank you Jose for the help!
Always a great experience they went above and beyond to satisfy my needs and time constraints
Great Company, u guys always help us with parts and decent prices so we can keep helping our comunity!
Great experience all around, as soon as the unit arrives you get the notification it's there, and then the follow up are timely and clear. I am very please working with them and most likely continue sending our trucks there..
Tom's Truck Center always takes good care of us. Whether we're buying a truck or getting one serviced, they do the job right.
Fantastic dealership. Service department is top notch!
Glad I found Tom's Truck Center to service my 2022 F150 Lightning. Unlike typical dealerships, Tom's was very efficient. When my vehicle was ready I was promptly notified. Best of all I was treated like a person and not as a customer. Tom's will be my go to place for servicing in the future. Highly recommend.
Pick the truck up it broke down 2/3 of the way back to the office. Ridiculous. Absolutely ridiculous.
Javier Hernandez and his part Team has shown Excellent support with us at Amerit Fleet, at Times of need, Javier and his Team showed full support, Please extent our appreciation! Excellent work!!
Greg Norman was absolutely amazing! Even with the minimal information that was given he was still able to pinpoint exactly what was needed. Greg showed true professionalism, expertise, and outstanding customer service when responding both the phone calls and emails in a timely matter.
Tom's Truck Center is phenomenal. Opedro in the parts department is quick, accurate and efficient any time I need something. I'm in Kansas City, and will ONLY order Hino parts from Tom's and Opedro because they get it right the first time, always ship the same day, and always updates me via email immediately. I consider Tom's and Opedro a valuable asset to have available any time I call.
Jesse at the parts department always pulls through. He always delivers whether it be parts or friendly customer service. He remains professional and goes above and beyond when I am in desperate need for parts for our fleet.
JAVIER is the best parts guy! He really goes above and beyond to help us out with parts. He always checks in and is willing to deliver parts after hours! With his help our fleet passed a CHP audit with flying colors!
We have now purchased two trucks from Nick. He is always professional & so very helpful. He is a great listener & does everything for his customers needs. He kept us very well informed with great communication. Highly appreciate his help & customer focus.
My firm recently purchased 2 Ford F-450s from Toms Truck Center in Santa Fe Springs. Nick & David were extremally helpful and showed great customer service & professionalism throughout the process. Thank you both.
I worked with David Hwang a Toms Truck Center. He ordered a Isuzu NRR Diesel for me during the pandemic when it was very hard to get a truck. We waited a long time but David was able to get me a truck and he delivered the truck out to Las Vegas. He even went to the DMV to get the truck inspected and referred us to a DMV vendor who helped us get our Nevada plates very quickly. He is quick on responses and very professional. I highly recommend Toms Truck Center and David Hwang for your next truck ... Read More DealerRater - Feb 5, 2024
Always professional and daily updates for repairs in the service department. The sales department is very fast to help purchase a Truck and excellent at answering questions.
I had an absolutely terrible experience with the Isuzu dealership. They consistently refuse to take the core back, seemingly with the sole intention of holding onto their customers' money. This practice is not only frustrating but also completely unfair to clients who rightfully deserve refunds. It's clear that their priority is profit over customer satisfaction. I would strongly advise against doing business with this dealership.
Truck there for 1 month, picked up today DEF dry as a bone. OK no prob-stop and fueled deisel/def. Figured out fuel guage non op. drove 75 miles broke down again. Will not use Toms again.
Danny was Great!! Super helpful and worked with GSA!! Two trucks serviced and they provided excellent detailed reports
Albert ; He is the best assistant for repairs and spare parts with his great experience of more than 30 years, he speaks English and Spanish, he will treat you like a family.
This place sucks. Had our truck in there for warranty work. Then they came back a day later to advise they were too busy to work on it.
Spoke with Greg Norman - excellent customer service, went above and beyond to help me order the correct parts. Very knowledgeable and helpful. Highly recommend.
Been through a lot of different dealerships trying to find the perfect fit for my business. Greg Norman in parts, and Danny in the service department are true professionals and I truly appreciate them.
Anthony Gonzalez in the parts department is honest and very helpful i can e-mail or call and i will get a quick response and have my parts the next day he keeps the fleet of trucks going thanks Anthony and everyone at Tom's.
Best place to buy commercial trucks. They really came through for me and were easy to work with. Highly recommend.
Michelle Sawyer is very friendly, helpful & honest . She knows what she is doing . She did everything within her capability and straight to the point. Great in customer care.
Simple task and wasn’t even covered under warranty.
My truck is a 2018 F350 with less than 22k miles on it. Had a reduced power light and a check engine light. Brought it to Tom’s truck center and they wanted to charge me $300 to hook a computer to it, cycle the ignition and put 40 miles on my truck. Which should have been covered under warranty. Ended up leaving and had to pay $175 with nothing done to my truck that is still under warranty!
The maintenance work order stated, “A check engine light is present, customer states he has received ... Read More Google - Nov 11, 2020
Danny is one of the best parts people in Tom's truck center fast service and knows hes parts I would call him 1st before any one else . Go danny !
My sales person Danny Garza was very helpful and knowledgeable hands down the best customer service I have ever received from a call center. I look forward to doing business with them again!
Amazing people, fast delivery, and competitive pricing. Danny Garza takes the extra step to get you what you need from Ford, GM, HINO and FUSO.
Danny G. He always has a good and positive attitude about finding your part and go the extra distance to make sure that he finds the correct part for you!
When it comes to ordering parts, Danny G. is one of the best guys there is to help me with my order. No matter how complicated i make the order he always provides me with a solution, even when i dont have any clue on what part i need or where its mounted on, Danny always finds a way. Also you can always get the best prices when it comes to shopping around. Highly recommend Toms Truck Service as a One Stop Shop for all your automotive services.
Whenever I need any work on my truck whether it’s minor like an oil change or major mechanical work Nick, Kevin and Michelle are always helpful. Their pricing is the best and they are always quick in getting the repairs completed. They are all honest and hard working individuals that truly look out for their customers. I’ve been a customer for many years and will be a customer for a lifetime.
I bought my hino truck in 2015. The 1st time I got my old change that's when I met Michelle. If you need your truck serviced I highly recommend talking to Michelle she's very efficient. My truck is on the road practically 2/47. When I need my truck serviced I call Michelle up make an appointment And she always comes through. No matter what I need from body work to tires To just an oil change She always gets the right mechanic on the job and it's always done when she says thanks Michelle keep up the good work!!!
... Read More DealerRater - Oct 24, 2019
Toms Truck Center is our go to parts vendor for Isuzu and Ford parts. When dealing with high volume and time sensitive parts orders, I call Danny Garza to get the job done. From parts diagrams assisting in repair/parts identifying to large orders that need to be filled ASAP Danny can help you out. With his and his team's years of experience I know I can count on Toms Truck Center to support our business with Isuzu and Ford parts.
I order parts from Tom's truck center on the daily. Danny Garza is my go to guy! Expert level service, he definitely knows his stuff. Very helpful and goes out of his way to help locate parts for my shop.
I have been going to Michelle/Service manager for a number of years. She services all my FedEx ground vehicles owned and operated by Mareli Services Inc. I know when I take one of my vehicles to Michelle, I will get my trucks returned to me without any recurring problems. Michelle does a great job returning my trucks back to me expeditiously so that i can intern service my customers. She is extremely knowledgeable and I would recommend her to anyone that needs to have their trucks serviced. In fact, I have recommended her to other Contractors with FedEx Ground. ... Read More DealerRater - Oct 11, 2019
Three times in a row tried calling parts and just heard phone getting picked up then hung up. Dont want business just close down already.
Never there
These mechanics don't know their stuff.
The salesman, Mike, was extra helpful. Got all the information n eded for the vehicle and updated me on the status along the process. I will be coming back in the future.
We just bought our 2nd Stake Bed from Mike Hacken of Carmenita Truck Center. Mike was extremely professional, attentive and knowledgeable to spec our truck needs both times. With each truck purchase, he came to our office, brought everything to us from paperwork to final delivery of truck. Couldn't have been an easier process! Thank you Mike Hacken, keep up the great work!!
was looking for a particular unit, and they came through for us at a very good price. custom bed was to our spec and everything turned out great.
Our company recently purchased a company truck at Carmenita Truck Center. As we all know, purchasing a new vehicle is NEVER a fun experience, however, our salesman, Mike Hacken, took GREAT care of us! He was awesome in every way and so helpful. So if you're in the market for a new truck, I would definitely recommend Carmenita Truck Center, and especially, Mike Hacken! Thanks, Mike!
Late December 2017 we need to buy a new refrigeration truck for tax benefit. I went there twice to there different locations. First time the sales person seems OK but no response in 2 days so I went to Santa Fe Springs. I am very satisfied all because the active, helpful sales Mike Hacken.
I was given a written, signed agreement for the purchase of a used truck that detailed pricing and the vehicle description. I gave them a $1000 deposit with the verbal agreement that the balance would be paid 50% in cash and the balance financed. The next day I received a phone call from the sales rep telling me that he could not do the deal. The signed agreement states that it is binding if signed by an authorized representative of the dealer. Carmenita has completely reneged on this agreement. I believe this to be an unethical and illegal company and would never, ... Read More DealerRater - Apr 12, 2012
This company(Carmenita Truck Center) has very bad customer service and will sell you a lemon. My company purchased a used work truck on Oct 26 2011 from them. We paid for the warranty and on Oct 31 2011 which was the first day we used the truck (had to wait for the insurance company to cover it) It broke down 30 miles from our shop. We had to have it towed back to our shop. We contacted Al (the Sales rep) and he was very rude and pretty much told us we could bring it to them and they will TRY to fix it ... Read More DealerRater - Nov 10, 2011
Best service department in all of SoCal!
We called several shops in the area looking for someone who could service our truck while we waited, but everyone told us they were booked at least a week out. When I called Tom’s Truck Center, they told me they could get us in and have the truck serviced while we waited in their lobby.
The entire staff was friendly, professional, and extremely helpful. The waiting area was also very clean and comfortable, which made the experience even better.
It's hard to find a service department that understands how important it ... Read More DealerRater - Oct 9, 2026
We had a great experience with Tom’s Truck Center. We brought our truck in for service, and from the beginning, they were honest, professional, and very helpful.
A special thank you to Opedro Garcia, who went above and beyond to help us. He took the extra time to look into our situation and made sure our truck repairs were covered under warranty, which we truly appreciate. It’s hard to find a shop that you can trust, and their honesty and customer service really stood out.
We will definitely be bringing our trucks back to Tom’s Truck Center ... Read More Google - Jul 29, 2026
Here are a few professional ways to write this review, depending on how detailed you want it to be for platforms like Google Reviews, Yelp, or a dealership survey:
Option 1: Detailed & Professional (Best for Google or Yelp)
"I brought my truck in expecting a costly repair, but the service team went above and beyond by informing me about an extended warranty enhancement program that covered the entire fix. I am extremely grateful for their honesty and transparency. Additionally, they provided a thorough inspection and kept me informed of all necessary maintenance to ensure my truck remains safe and ... Read More DealerRater - Jul 2, 2026
I had a great experience working with Opedro as my service advisor. He was professional, helpful, and made sure everything was clearly explained throughout the process. I appreciated his communication, attention to detail, and the way he made the service visit smooth and stress-free. Opedro provided excellent customer service, and I would definitely recommend him to anyone needing assistance on their Hino truck.
Great experience working with Mike Halsne, very knowledgeable and got my truck fixed within a couple days, even gave me free mudflaps! The team at Toms Truck Center always takes good care of my fleet.
We had a great experience with Tom’s Truck Center! Amir did a fantastic job helping us through the process, and the turnaround time to get the truck fitted to our specifications was quicker than expected. The entire transaction was seamless from start to finish. Highly recommend!
Great service.
I have nothing but great things to say about my service at , Tom's Truck Center , I brought my Mitsubishi Fuso in for a major service . i found I had oil in my coolant , whick is always bad news most of the time it means a blown head gasket . Well a couple days running there diagnostics and codes through there software and doing all there due diligence . They sent me a cost estimate for all repairs . price was not unexspected as i knew it wasn't good news . I told my service advisor Mike Halsne who by the way was ... Read More Google - Apr 1, 2025
Always great!
Very satisfied with the service and purchase experience with Tom's truck, especially Bill, the sales rep.
Always great service
Nicole, Thank you for the billboard placement! July 2023 was our first advertisement on Tom's Trucks giant i5 sign. Nicole then gave me another opportunity for this month and we appreciate it very much.
(Translated by Google) Excellent (Original) Exelente
(Translated by Google) Very good customer service in the parts department, very friendly. (Original) Muy bien customer service en el departamento de partes muy amables
The sales team working on my purchase worked hard to get me a deal I could work with in a kind a professional manner. This all created a experience I could trust.
Love Toms! Great truck business
Great service is always appreciated.. We always have our hino truck serviced by Tom's truck center in Santa Fe Springs. They provide same day service which is great for us because we can't afford to have one of our unit's down for extended periods of time for repairs due to the loss of income that would have on us. And they have also provided us with mobile service to our facility for a full vehicle scan of any pending codes or recalls free of charge which is every convenient.
(Translated by Google) Excellent service. Thank you. (Original) Excelente servicio Gracias.
they make things go easy and fast. Excellent place to shop and repair!
needed assistance with a company truck did research and they came up first, looked up the reviews, no bad reviews, so went with them and i don’t regret it a1 service will be back with any other needs for maintenance.
We take our company truck here for repairs and services, great service, fast and simple, on point with etas, would recommend to everyone.
Very good customer service from ralph hernandez always on point needs a raise
The team in Santa Fe Springs were the best! I would very much recommend Tom's Truck Center and will use them again.
My husband and I got the best VIP treatment with Mike Hacken @ Tom's Truck Center. He sold us our very first ever refrigerated commercial truck for our beverage manufacturing business. It was a new experience for us, and we did a lot of research beforehand, and once we found the truck that fit what we were looking for, Mike was there from the start, being very responsive to our questions, and adjusted his schedule late on a weekend to meet with us to go over the truck's features and the financing options. Finding ways to get successful financing ... Read More Google - Sep 16, 2024
Worked with Mike H. He was awesome. Got my truck back making money quickly Thank you!
Alex is great!
We're a repair shop in Maui and love working with Tone & the guys at Tom's Truck Center for all our parts needs.
My dad goes to this place for his workplace. He absolutely loves the service and environment of this place, and gets along with the employees. There might be a language barrier but the employees still communicate with my dad normally like any other person. My dad and his workplace are longtime, loyal customers. He always arrives and leaves this place happy.
we are a repair shop from new york and purchase our parts from toms, they are in california, they have the parts we need with no hassles like i have in new york and the best prices. easy to communicate with also.
If you're looking for parts for Isuzus I definitely recommend speaking with Dave at the parts counter. Just remember to bring your vehicle's VIN. Daves helped diagnose our vehicles and can even identify parts from pictures. He'll ensure that you get what you need!
We are really satisfied with the service we have been getting at toms truck center. never fails. thank you so much.
I went into the wrong department to service my truck and the parts manager Anthony Gonzalez walked me over to the correct dept. and made sure I was taken care of right away. 😊
For the past couple of months I’ve taken our 2015 Ford F750 water truck to three different mechanics and have talked to many ford commercial dealers, and nobody could find the part for the DEF hose pressure line connector.
Everyone said we had to order a DEF pump sending unit, but these didn’t even include the connectors😂
I called Tom’s truck center today and Oscar answered my call. He said just from my description of the issue that he knows what I’m talking about but just needs a picture to confirm. I texted him the picture and ... Read More DealerRater - Mar 22, 2024
I used toms to check out a work truck. They were very professional in their interaction.
Anthony Gonzalez AND COMPANY ARE GREAT PEOPLE TO WORK WITH AND RELIABLE! WE WILL BUY FROM THEM ALL THE TIME.
We take our fleet here for repairs service team is knowledgeable and helpful!
Every person we have encountered have been very helpful. Service is quick. Always leave with confidence that our truck dependable and safe for the road
good service and knowledgeable. Great price
Great Service, Thank you:)
Mike has been great and pleasure to work with. Always accommodating for us to get our fleet in and out in a timely manner and is straight forward and direct in his communications.
I purchased a Isuzu FTR at Toms Truck Center in Santa Ana. I worked with Martin Rivas. He helped me transfer my old Movers Body over this new Isuzu FTR. Honestly I really had a good experience. Toms referred me to a local vender across the street to do the transfer and I shopped around and although Toms price was a couple hundred dollars more than some competitors, I feel like the experience Mr. Rivas had and the smoothness of the transaction made up for it. Martin still contacts me periodically. I rarely write reviews but I was happy to ... Read More DealerRater - Sep 13, 2023
Very happy with the customer service. Alex Robles is very knowledgeable and helpful. He has great customer service and goes above and beyond every time. Definitely recommend for any Isuzu or Ford parts you may need.
Excellent service and attention to detail! Thank you Javier for your help in fulfilling all of my filter and part orders!
Good
These guys are quick on the job. I refuse to take my trucks to any other shop. Tom's Truck center provides quality service.
This is our go to truck service spot. Great customer service and always great communication.Mike our service rep and he's always clutch when need any service.
Tom's Truck Center is a great place they always have my parts for my Hino and I can put them on will call! Thanks Tom's!
I will no longer do business with this company. Customer service is a disaster.
Amazing customer service everyone is so nice and helpful I will defiantly be coming back ❤️
I ordered a used transmission from Tom’s with a 90 day warranty, unfortunately the transmission failed so Tom’s paid for the shipping back to them and fully refunded the me for the transmission. It was unfortunate that the transmission did not hold up but that is they way it goes sometime with used parts. However, Tom’s was very professional and backed it with amazing service.
Very friendly staff great service took company truck in to get serviced 👍
Will never do business again with these guys again. Shady business practices. Opedro is a scam artist.
Sent me the wrong part. It took over a week to get to me because its across the country and then they wouldn't send me the correct part until I returned theirs or I had to pay for both and then get refunded once the other got there. I gave them my email and never even got a invoice until it came with the part. No shipping number, no nothing. Honestly the only reason they get 2 stars is because they have parts available (atleast I think)
All work completed on time and as promised. Communication between my office and the service tech was great. Thanks
Excellent service I will recommended to other companies .. Thanks to O.J. blessings!! Gracias por todo ...
Tone from Tom's Tuck center is best .Great customer service and very much helpful when you need parts .Very knowledgable all truck parts on Hino.
Incredible service outstanding help never Have had such good people to work with , tone in parts goes above and beyond help same with Oj in service what a great dude he answers my phone calls or tex when he’s on vacation!!!
Working with Mike Halsne at Tom’s Trucks has been great. Quick phone call to let him know one of my trucks are down or needs to be serviced, and he takes care of the rest. At Tom’s they understand how critical it can be to have a truck down and will do what it takes to get it back on the road. Tom’s Truck Center in Santa Ana, has been a key component to our company growth and will continue to use them for years to come.
We have bought numerous trucks from Tom's Truck Center, and they have kept us coming back for more. Their service department has kept our trucks working effectively.They provide quality service, even repaired a part that Penske installed backwards Their sales, service and parts teams are highly trained both internally and from the manufacturers on the brands they sell and service.
Tom's completely customized a Hino truck we purchased from them to meet our specific business needs. It made us significantly more efficient.
We buy our trucks, our warranties and do our servicing at Tom's because they ... Read More DealerRater - Apr 15, 2021
Mike Conte and the whole team that help me were great, knowledgeable, helpful and beyond polite and I really appreciate that. Its my second truck with Tom's
Tom's Truck Center is the place to go for your medium duty truck service needs. Their techs have a ton of factory training which is comforting knowing the job is going to get done right the first time. The advisors take the time to go over everything with me.
having the service done on our Izuzu flat bed so far has been hassle free. OJ has been great. Had a couple of recalls that were taken care of promptly. Great customer service in the year and a half of use.
I'm with the university fleet maintenance department. Last year I went to your service department and was treated well, kind and with friendly manner. They offered me courtesy Uber ride back to my workplace. However, today my second visit was completely opposite. I took the bus. The service manager fellow name is "Mike". His customer service demeanor was unwelcoming. Mike needs to improve his customer service and professionalism. I will not use them again. Thanks for reading.
If i can give this company a zero star i would.
I called several time and talk to Mike Bowler about the issues i was having with my 2013 Isuzu NPR, we went ahead and set a appointment, on 10/3/19 to bring in for repair, when i talk to Mike Bowler and ask him several times if he will be there he replayed yes. Then when i took the truck in guess what Mike Bowler was not there and i had to deal with senior Advisor Orlando OJ Manriquez , and he said just leave it because we are closing . The next day ... Read More Google - Oct 8, 2019
Talked with the service department today and they were as disappointing as they were 2 years ago when they couldn't correct the problem the first time. I did speak with the parts department and they were very helpful. To bad I will not use this company again for now wasting my time twice.
Tom's has always provided quick turn around, professional service. There is always a great deal of contact and follow-up from the service department.
I have been really impressed and have found this to be quality experience. Mike Hacken has been a true professional throughout the whole process. Everything regarding the truck, everything has been fast, professional, and top notch. For my first time around buying a commercial truck and a new vehicle in general, including recommending the truck to outfitting the liftgate with the hitch & the financing process he has made it easy on my schedule while being super helpful the whole way through.
Mike Hacken was excellent to work with. Mike came to our business to took care of everything from start to finish. The truck was delivered to our door then Mike took the time to go over the details of the truck." Excellent customer service" A great truck buying experience.
I bought a Hino 195 hybrid trucks and have a box refrigeration unit installed, I am completely satisfied. I had a great experience from the sales person Kaz Iwasaki! He communicated well and exceeded or expectations. Kaz Iwasaki is very friendly person! Thank you Kaz San!
Mike Hacken personally drove the truck to our plant and went over all of the features of our new truck. We were immediately impressed...not only with the truck, but with Tom's Truck Center for having such a knowledgeable sales guy. Next time we need a truck, TTC will be the only place we go.
I highly recommend Mike Hacken at Tom's Truck Center to anyone looking for trucks for your business needs. Mike Hacken was very helpful and professional. Very happy with our 2 new FUSO trucks.
Recently we bought a Isuzu, but we're in Hawaii. Mike Hacken made things easy, down to getting the truck to the pier and on the ship to Hawaii. Thanks Mike!
We bought two Isuzu Dump trucks and are completely satisfied with our purchase. We had a great experience from initial sales call to the time lines of the delivery of the trucks. They communicated well and exceeded or expectations. We will buy more when needed.
Friendly Salesperson and great on service. Good explanation and give us direction to right chose for our needs. Kaz Iwasaki was really helped us with our purchase.
Kaz helped us find numerous trucks for our line of work and customized it to our needs. He was very helpful in getting all the paperwork together. Purchasing a truck customized to your needs has never been easier!
Mike Hacken did a great job in helping us with a mirror bracket and a lock mechanism. Mike was able to get us the parts the next day.
Mike Hacken really helped us get a customized truck in record time. We had a few "extras" we needed from 3rd parties and Mike really took care of it all and followed up with us consistently. Overall, great service.
Mike Hacken did a great job for us when we were looking for a truck at the end of the year. We needed to purchase the truck, and we could not find the right size. To our surprise they were able to modify another truck to fit our needs. I would highly recommend him for any truck purchases.
Terrible Service, especially no one there answer their phone. Have no idea why their reception desk take down my information and transfer to another department then they starting to ask the same question again. I believe they have phone problem too, they barely can not hear all the time. Have no idea why people could doing their service like that. What a disappointed for wasting my time on them.
